Hi ​@Jastin,

Please reach out to one of our teams so we can check the status of your order. We'll need a bit more information than just the order number to assist you further.

You can contact us by sending a private message on our social platforms (Facebook or Instagram), or by emailing us at socialqueries@idmobile.co.uk
 with the full details of your issue.

You can also speak to our Live Chat team here: https://www.idmobile.co.uk/live-chat

Michael Z.

If you have any contact number send me I can contact them I don’t have ID sim they asking ID sim number 

Hi ​@Jastin 
I've just sent you a private message to help get this sorted.
To find it, click your profile picture in the top-right corner and select ‘Private Messages’.
You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview
I'll speak to you there.
Thanks.

-Zubeida