How do I get my phone delivered if it's 'on it's way back to Currys'?

Forum|Forum|7 months ago
January 16, 2026
3 replies
45 views

DPD did not email to notify me of a delivery date, nor a missed delivery. Now after days of hunting I have found a tracking number and it says my parcel is on it's way back to Currys. So how do I get my new phone now?? I signed up for the deal to gain cashback offer and the window to claim is due to expire. So frustrating!!!! I can't seem to get anywhere with DPD, just going in circles!

M

Marquerita T

iD Mobile Employee

Hi @Sp4n13l, I’m sorry to hear that you missed your delivery. To help us escalate this and schedule a redelivery for you, please reach out to us directly via email at socialqueries@idmobile.co.uk
or through Facebook or Instagram.

When you contact us, please include your full name, address, and phone number so our team can assist you as quickly as possible.

~Marquerita

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

S

Sp4n13lAuthor

New Contributor

Thank you, I'll try that!

S

Sp4n13lAuthor

New Contributor

Hi @Sp4n13l, I’m sorry to hear that you missed your delivery. To help us escalate this and schedule a redelivery for you, please reach out to us directly via email at socialqueries@idmobile.co.uk
or through Facebook or Instagram.

When you contact us, please include your full name, address, and phone number so our team can assist you as quickly as possible.

~Marquerita

I sent the message via inatagram 2 days ago and it still hasn't had any response.