How do I get my phone delivered if it's 'on it's way back to Currys'? | iD Mobile Community
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Question

How do I get my phone delivered if it's 'on it's way back to Currys'?

  • January 16, 2026
  • 3 replies
  • 19 views

DPD did not email to notify me of a delivery date, nor a missed delivery. Now after days of hunting I have found a tracking number and it says my parcel is on it's way back to Currys. So how do I get my new phone now?? I signed up for the deal to gain cashback offer and the window to claim is due to expire. So frustrating!!!! I can't seem to get anywhere with DPD, just going in circles!

3 replies

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  • iD Mobile Employee
  • January 16, 2026

Hi ​@Sp4n13l, I’m sorry to hear that you missed your delivery. To help us escalate this and schedule a redelivery for you, please reach out to us directly via email at socialqueries@idmobile.co.uk
 or through Facebook or Instagram.

When you contact us, please include your full name, address, and phone number so our team can assist you as quickly as possible.

 

~Marquerita


  • Author
  • New Contributor
  • January 16, 2026

Thank you, I'll try that!


  • Author
  • New Contributor
  • January 18, 2026

Hi ​@Sp4n13l, I’m sorry to hear that you missed your delivery. To help us escalate this and schedule a redelivery for you, please reach out to us directly via email at socialqueries@idmobile.co.uk
 or through Facebook or Instagram.

When you contact us, please include your full name, address, and phone number so our team can assist you as quickly as possible.

 

~Marquerita

 

I sent the message via inatagram 2 days ago and it still hasn't had any response.