Hi ​@Ltatterson87 and ​@Dvl_14,

Thank you for providing ​@Ltatterson87 with the above information, ​@Dvl_14.

I can confirm that once your handset has been received at our warehouse, it can take up to 5 working days for the return to be processed.

Thanks, 

Anneline

They said it would be disconnected by today can you confirm that it has been so I can go ahead and use the pac code please

Hi ​@Dvl_14,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

We'll speak to you there.

Thanks,

Gemma M
The iD Mobile Social Media Team