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New Contributor
August 5, 2026
Question

how long dies it yake for id to process a return

  • August 5, 2026
  • 3 replies
  • 28 views

How long does a return take to process? 

3 replies

Anneline M
iD Mobile Employee
iD Mobile Employee
August 5, 2026

Hi ​@Ltatterson87 and ​@Dvl_14,

 

Thank you for providing ​@Ltatterson87 with the above information, ​@Dvl_14.

 

I can confirm that once your handset has been received at our warehouse, it can take up to 5 working days for the return to be processed.

 

Thanks, 

Anneline

New Contributor
August 6, 2026

They said it would be disconnected by today can you confirm that it has been so I can go ahead and use the pac code please

Gemma M
iD Mobile Employee
iD Mobile Employee
August 6, 2026

Hi ​@Dvl_14,

 

I've just sent you a private message to help get this sorted.

 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

 

We'll speak to you there.

 

Thanks,

 

Gemma M
The iD Mobile Social Media Team

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