I bought a SIM deal but the sim was not delivered.

Forum|Forum|2 months ago
June 21, 2026
1 reply
10 views

I bought a sim (unlimited) package, I received email saying its been delivered but haven't received the zim card yet. I have been even charged for the sim.

The purchase order number is ( [REMOVED] ).

Its an urgent matter please.

Thanks

Mohammad

Gemma M

iD Mobile Employee

Hi @Zurmaty,

I am so sorry to hear that you have not yet received your SIM card, you could either go to your nearest Currys store to pick up a new SIM or another delivery could be arranged. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat.

Once connected, simply explain your request and an advisor will assist you further.

Thank you for your understanding.

Regards,

Gemma M

The iD Mobile Social Media Team

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