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I bought a SIM deal but the sim was not delivered.

  • June 21, 2026
  • 1 reply
  • 1 view
Z
Community Member

I bought a sim (unlimited) package, I received email saying its been delivered but haven't received the zim card yet. I have been even charged for the sim.

 

The purchase order number is (  [REMOVED] ).

 

Its an urgent matter please.

 

Thanks 

 

Mohammad 

 

 

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • June 22, 2026

     Hi ​@Zurmaty,

     

    I am so sorry to hear that you have not yet received your SIM card, you could either go to your nearest Currys store to pick up a new SIM or another delivery could be arranged. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat. 
     
     
    Once connected, simply explain your request and an advisor will assist you further.
     
     
    Thank you for your understanding.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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