Community Member

i don't receve my new phone

Forum|Forum|4 months ago
May 6, 2026
1 reply
22 views

I did upgrade to a new phone last week on Thursday and I don't receive anything . Everyday it's looking like my phone it's on dpd depot ready for delivery but never comes. I pay £4.99 for delivery on Saturday, don't came, I request a new delivery today, and my phone it's still on Snetterton depot. I will going abroad for one month and nobodyat home. What happens with my phone???

iD Mobile Employee

Hi @Maria58,

I am so sorry to hear that you have not yet received your new phone.

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

We'll speak to you there.

Regards,

Gemma M

The iD Mobile Social Media Team

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