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Community Member
Ellie.ker03
Community Member
July 29, 2026
Question

I ordered a phone yesterday for next day delivery and have been told it will now take 8 days to deliver

I ordered a new phone yesterday with it hoping to be delivered in maximum 2 days but have received an email today being told it will now take 8 days. I have my current contract ending on friday so need my new phone to be delivered before then 

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    July 31, 2026

    Hi ​@Ellie.ker03,

     

    I'm sorry to hear that your delivery date has changed, especially when you were expecting to receive the phone much sooner.

     

    Delays like this can sometimes occur due to limited stock availability or additional processing requirements after an order has been placed.

     

    While the estimated delivery date you've received is the most up-to-date information available, orders can occasionally be dispatched sooner if stock becomes available.

     

    If you'd like to discuss the order further or check whether any alternative options are available, we'd recommend contacting our Customer Service Team via Live Chat: https://www.idmobile.co.uk/live-chat

     

    We apologise for any inconvenience caused and hope your new phone reaches you as soon as possible.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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