I waiting for my sim 8 days,they send me tt pay my first payment but I still haven't got my sim

3 replies
32 views

I have ordered a sim card 8 days ago but I still haven't received it

Lamiya C

iD Mobile Employee

Hi @Vitalia,

Thanks for getting in touch. I’m really sorry to hear your SIM still hasn’t arrived, especially after 8 days. I can understand how frustrating that must be.

SIM deliveries usually take a few working days, so it’s important we look into this for you now.

Please try the following first:
Check your order confirmation email for any delivery updates
Look in your letterbox/secure delivery area in case it was delivered without a card
Check with household members or neighbours in case it was accepted on your behalf
Confirm your delivery address is correct on the order

Once you have that looked into and still don't see any email, replace the order or let us know so we can help you.

Lamiya

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V

VitaliaAuthor

New Contributor

Hi ,thanks for your reply but we checked everywhere.

Owethu M

iD Mobile Employee

Hi @Vitalia,

We're sorry to hear that you have not yet received your SIM card.

As we need to access your order details to investigate this further, please contact us via Live Chat or send us a direct message through our social media platforms. A member of the team will be able to review the status of your order and provide an update.

We apologise for any inconvenience caused and look forward to helping you get this resolved.

Owethu