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Community Member
January 20, 2026

incompetence during trade in claim

Up to 10 working days to get pack, come and gone. Email company, no reply. Phone, done and we'll send another pack........some time later.......In the meantime I have received 2 different parcels from China, how difficulty is it to post an envelope

    1 reply

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    January 30, 2026

    Hi ​@DaveC1 

    I do apologise however our trade-in service is provided by our sister company Currys. For any queries with your trade-in please email TradeUpHelp@currys.co.uk

     

    -Owethu