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incompetence during trade in claim

  • January 20, 2026
  • 1 reply
  • 17 views

Up to 10 working days to get pack, come and gone. Email company, no reply. Phone, done and we'll send another pack........some time later.......In the meantime I have received 2 different parcels from China, how difficulty is it to post an envelope

1 reply

Owethu M
iD Mobile Employee
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  • iD Mobile Employee
  • January 30, 2026

Hi ​@DaveC1 

I do apologise however our trade-in service is provided by our sister company Currys. For any queries with your trade-in please email TradeUpHelp@currys.co.uk

 

-Owethu