Skip to main content
Active Contributor
jeep64
Active Contributor
September 17, 2025
Question

iPhone 17 pro max preorder delays?

  • September 17, 2025
  • 8 replies
  • 689 views

Do the idmobile employees here have visibility over order status?

For context, I preordered the new 17 pro max on the launch day when the delivery date on the website was 19th Sep but got an email saying that the ETA for delivery is 2nd Oct. Just wanted to see if there’s any chance of getting it on the launch day.

      8 replies

      Active Contributor
      thediadomimatrix
      Active Contributor
      September 17, 2025

      Same here ​@jeep64 

        iD Mobile Employee
        Anika A
        iD Mobile Employee
        September 17, 2025

        Hi ​@jeep64 

         

        The date may have been pushed back. We would recommend calling our Sales team on 0207 1391 397 during normal office hours to discuss your order.

         

        Anika

        Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
        Active Contributor
        jeep64Author
        Active Contributor
        September 19, 2025

        Hi ​@jeep64 

         

        The date may have been pushed back. We would recommend calling our Sales team on 0207 1391 397 during normal office hours to discuss your order.

         

        Anika

         

        They couldn’t confirm anything :(

         

        ​@thediadomimatrix did you get your device? Looks like mine is actually pushed down to Oct 2nd. Tempted to cancel this order and pick one up from apple store.

        Active Contributor
        thediadomimatrix
        Active Contributor
        September 19, 2025

        @jeep64 I didn't get my device either. The most recent estimated delivery for me is also October 2nd. It's a bit annoying, particularly given that the website suggested it would be here by today, but oh well. It might come earlier; you never know. Would you just pair the phone from the Apple store with a SIM-only deal?

        Tyler C
        iD Mobile Employee
        Tyler C
        iD Mobile Employee
        September 22, 2025

        Hi there ​@jeep64 & ​@thediadomimatrix, sorry to hear this. We hope to get deliveries out to customers as soon as possible.

         

        Thank you both for your continued patience.

         

        Thanks,

        Tyler

        Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
        Active Contributor
        thediadomimatrix
        Active Contributor
        September 22, 2025

        Hi ​@Tyler C Do you know when this might be? Thanks.

        Active Contributor
        thediadomimatrix
        Active Contributor
        September 22, 2025

        Hi ​@Tyler C Do you know when it might be delivered? Thanks

        Tyler C
        iD Mobile Employee
        Tyler C
        iD Mobile Employee
        September 23, 2025

        Hey there ​@thediadomimatrix, I don’t have that information I’m afraid. We’ll keep you updated via email.

         

        Thank you for your patience.

         

        Kind regards,

        Tyler

        Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

        Not the answer you were looking for?


        Create a new topic and ask a question to the iD Community.


        Create a topic
        Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
        Terms & ConditionsAccessibility statement