lack of contact from id

5 replies
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What to do when your upgrade is not delivered or any information shared .day 3?

Z

Zubair H

iD Mobile Employee

Hi @50pforamessage

Thanks so much for letting us know. We deeply apologise for this issue and your upgrade, however what you can do is contact us and we would be happy to look into your account and order.

Please do contact us via our live chat: https://www.idmobile.co.uk/live-chat and we would be happy to assist.

-Zubair

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5

50pforamessageAuthor

New Contributor

Hi 4 chats .3 emails and 2 phone calls not worked .all repeat the same old message .even dpd more up to date

Gemma M

iD Mobile Employee

Hi @50pforamessage,

I'm sorry to hear this has been your experience.

Unfortunately, if the issue remains unresolved, you'll need to get back in touch with our Customer Service Team via Live Chat and ask for the matter to be escalated, making them aware of all the previous contacts you've already had.

We appreciate that this isn't the answer you were hoping for, and we apologise for the inconvenience and time you've spent trying to get this resolved.

Regards,

Gemma M
The iD Mobile Social Media Team

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5

50pforamessageAuthor

New Contributor

Hi Gemma ..4 chats all promised .all did not read what I put..we are in the process of cancelling all 3 contracts now..ta tho

Gemma M

iD Mobile Employee

Hi @50pforamessage,

I'm sorry to hear that. I can completely understand your frustration, especially after multiple chats where you felt your previous comments hadn't been taken into account.

While we're sorry to hear you're considering cancelling all three contracts, we appreciate you taking the time to let us know and for giving us the opportunity to help.

We wish you all the best moving forward.

Regards,

Gemma M
The iD Mobile Social Media Team

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