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New Contributor
September 3, 2026
Question

lack of contact from id

  • September 3, 2026
  • 2 replies
  • 9 views

What to do when your upgrade is not delivered or any information shared .day 3?

    2 replies

    iD Mobile Employee
    September 8, 2026

    Hi ​@50pforamessage 

    Thanks so much for letting us know. We deeply apologise for this issue and your upgrade, however what you can do is contact us and we would be happy to look into your account and order.

     

    Please do contact us via our live chat: https://www.idmobile.co.uk/live-chat and we would be happy to assist. 

     

    -Zubair

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    New Contributor
    September 8, 2026

    Hi 4 chats .3 emails and 2 phone calls not worked .all repeat the same old message .even dpd more up to date