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Community Member
September 30, 2025
Question

Lack of iPhone 17 Pro Pre-Order Confirmation

  • September 30, 2025
  • 1 reply
  • 125 views

I have pre-ordered the iPhone 17 Pro and I’m sure the expected delivery date was around early October but I have not had any confirmation email to tell me exactly what the date was. The only email I received was an “Your order is now being processed” email and I was told to expect a confirmation within 24 hours, which I have not received. It has gave me a reference number but when I asked customer support if my order was there they could not find it. However, they had to use my name and address as they could not look up my order with the reference number.

I’ve also not been charged for anything yet and was wondering if my order has actually gone through and I will be charged and get sent an email once stock has arrived. Don’t want to go buying another phone when this order has actually went through and I just have to wait for stock.

    1 reply

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    October 2, 2025

    Hey there ​@boydm2005, sorry to hear that. I’d recommend calling our Sales Team on 0207 1391 397 between 9am-6pm, Monday-Friday for further information.

     

    Thanks,

    Tyler

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