Hi,
Order a phone/sim on Friday and was due to be delivered on Saturday. I wasn’t going to be in so changed date to Monday (20th Oyctober), this has came and went with no attempt from DPD to deliver. My tracking now states that the package is on it’s way back to Currys. Is anyone able to contact me to see what the next steps are please?
Cheers,
J
Best answer by WelshPaul
Such things are usually handled by their sales team, so the best way to get this sorted quickly is to give them a call on 020 7139 1397.
Hi
I’m really sorry to hear that your order hasn’t arrived as planned I completely understand how disappointing and frustrating that must feel, especially after you’d taken the time to rearrange the delivery.
However, since the package is on its way back to Curry’s warehouse, please kindly contact us via our Socials (Facebook or Instagram), Live Chat, Community, or email us at socialqueries@idmobile.co.uk and outline the details of your query. This is for us to be able to track your package for you and arrange a re-delivery on your behalf.
-Luna
+26Such things are usually handled by their sales team, so the best way to get this sorted quickly is to give them a call on 020 7139 1397.
Not a member yet? Create an account
Please enter your email address. If it matches our records, we'll send you a password reset link.
Need help? Email CommunitySupport@idmobile.co.uk with your iD Community username.
Simply tell us: "What was your proudest or happiest achievement of 2025?"
Enter now
