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Live chat not connecting and need help with a delivery issue.. please help!

  • October 22, 2025
  • 4 replies
  • 205 views
S
Community Member

Hi,

 

Order a phone/sim on Friday and was due to be delivered on Saturday. I wasn’t going to be in so changed date to Monday (20th Oyctober), this has came and went with no attempt from DPD to deliver. My tracking now states that the package is on it’s way back to Currys. Is anyone able to contact me to see what the next steps are please?

 

Cheers,

 

J

Best answer by WelshPaul

Such things are usually handled by their sales team, so the best way to get this sorted quickly is to give them a call on 020 7139 1397.

    4 replies

    L
    iD Mobile Employee
    Forum|alt.badge.img+1
    • Lunathi M
    • iD Mobile Employee
    • October 22, 2025

    Hi ​@swordjo

     

    I’m really sorry to hear that your order hasn’t arrived as planned I completely understand how disappointing and frustrating that must feel, especially after you’d taken the time to rearrange the delivery.

     

    However, since the package is on its way back to Curry’s warehouse, please kindly contact us via our Socials (Facebook or Instagram), Live Chat, Community, or email us at socialqueries@idmobile.co.uk and outline the details of your query. This is for us to be able to track your package for you and arrange a re-delivery on your behalf. 

     

    -Luna

     

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      WelshPaul
      Platinum 
Contributor
      Forum|alt.badge.img+26
      • WelshPaul
      • Platinum 
Contributor
      • Answer
      • October 22, 2025

      Such things are usually handled by their sales team, so the best way to get this sorted quickly is to give them a call on 020 7139 1397.

      I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
        T
        New Contributor
        • Ttttony
        • New Contributor
        • June 24, 2026

        Hello I have been asked to send my passport in and now I haven’t got a number to call them back on could I get some help

        Z
        iD Mobile Employee
        Forum|alt.badge.img+9
        • Zandile M
        • iD Mobile Employee
        • June 25, 2026

        Hi ​@Ttttony 

         

        Thank you for getting in touch with us.

         

        Could you please confirm whether our Customer Services team asked you to provide a passport as proof of identification?

        Additionally, could you please elaborate further on your query so that we can better understand the issue and assist you accordingly?

         

        We look forward to hearing from you.

         

        Thank you,

         

        Zandile m

        The iD Mobile Team 

        Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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