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Community Member
WillH77
Community Member
July 10, 2026
Question

Missed delivery and phone is going back to Currys

I missed my delivery slot and now the DPD tracking app says that my new phone is going back to Currys. How do I sort out getting the phone redelivered or what do I need to do about it?

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    July 11, 2026

    Hi ​@WillH77,

     

    I am so sorry to hear that you have missed your delivery. I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

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