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Question

Missed delivery and phone is going back to Currys

  • July 10, 2026
  • 1 reply
  • 8 views

I missed my delivery slot and now the DPD tracking app says that my new phone is going back to Currys. How do I sort out getting the phone redelivered or what do I need to do about it?

1 reply

Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • July 11, 2026

Hi ​@WillH77,

 

I am so sorry to hear that you have missed your delivery. I've just sent you a private message to help get this sorted.

 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

 

We'll speak to you there.

 

Thanks,

 

Gemma M

The iD Mobile Social Media Team