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Community Member
Jjennings
Community Member
September 14, 2026
Question

Missing handset

  • September 14, 2026
  • 1 reply
  • 18 views

Hello, I upgraded my phone and the new handset was supposed to be delivered to me today 14.9.26 but dpd/curry's tracking says it has been sent back to curry's. Please can you advise how I get my new phone? Thanks

 

    1 reply

    iD Mobile Employee
    Marquerita T
    iD Mobile Employee
    September 15, 2026

    Hi ​@Jjennings.

     

    Thank you for your post. I am sorry to hear your delivery has been sent back rather than arriving as expected.

     

    Please contact us directly so we can look into this and reschedule the order for you.

     

    You can reach us via Live Chat at https://www.idmobile.co.uk/live-chat, and we'll be happy to help get this sorted.

     

    Thanks,

    Marquerita

    The iD Mobile Team

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