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my new has not SIM arrived yet

  • July 2, 2026
  • 1 reply
  • 5 views
C
Community Member

Hello,

 

I ordered a SIM only contract with you on Saturday 27th June. I scheduled my move from Vodafone for yesterday - Weds 1st July (thinking that would be enough time for the new SIM to arrive). However it has still not arrived and I am currently without a usable phone.

 

Can you  track the new SIM for me?

 

my details:

 

{ REMOVED }

 

{ REMOVED } - my vodaphone number that I have requested to keep when ordering new ID SIM only contract contract

 

{ REMOVED }

    1 reply

    Gemma M
    iD Mobile Employee
    Forum|alt.badge.img+14
    • Gemma M
    • iD Mobile Employee
    • July 3, 2026

    Hi ​@Christophrogers,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

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