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my new id sim card not received

  • July 11, 2026
  • 1 reply
  • 6 views
T
Community Member

Hi I purchased a new ID SIM only card but I have not received it I have already got a SIM card deal with you but I purchased another one.

It has already passed check and got contract 

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • July 11, 2026

     Hi ​@Tut63,

     

    We're sorry to hear you haven't received your new SIM.

     

    As this will require us to check the order on your account, please contact our Customer Service team via Live Chat. They'll be able to investigate the order and arrange the next steps if needed.

     

    You can contact them here: https://www.idmobile.co.uk/live-chat 

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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