Community Member

my new mobile phone has been returned to currys by DPD. who to contact to tack it down. its my new contract.

1 reply
136 views

Hi. My new contract mobile phone has been returned to sender by DPD without making an attempt to deliver. Who should I contact?

WelshPaul

Platinum  Contributor

If a delivery is returned to Currys, it is typically because DPD was unable to deliver the item to the customer. In such cases, the customer can contact ID Mobile's Live Chat Team to request that the item be resent. The team may be able to arrange for the item to be shipped out again, depending on where the parcel is currently located.

If the return has been processed, the account would automatically be cancelled, and the customer may need to reorder. However, if the return has not been processed, the Warehouse Team may be able to send the item back out.

Customers can contact ID Mobile's Live Chat Team via the website or social media channels to request assistance with a returned delivery. The team is available to help from 9am-8pm Monday to Friday, and 9am-6pm Saturday, Sunday, and bank holidays.

It is also recommended to check the tracking information to see if the item has been returned to Currys and to contact the Live Chat Team to request assistance with resending the item.

So, try speaking with a live chat agent. They might be able to get it sent back out to you!

https://idmobile.co.uk/live-chat

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.