Hi ​@IngridP57,

I'm sorry to hear that your new phone hasn't been delivered, especially if the delivery information you've received doesn't reflect what actually happened.

As we'll need to review the order and delivery details, please contact our Customer Service Team via Live Chat so they can investigate this further for you: https://www.idmobile.co.uk/live-chat

They'll be able to check the status of the order, review any updates from DPD, and advise on the next steps available.

We apologise for the inconvenience and hope this gets resolved for you as quickly as possible.

Regards,

Gemma M

The iD Mobile Social Media Team