Question

My order hasnt come

Forum|Forum|12 days ago
June 3, 2026
1 reply
2 views

Joconnell04
Community Member

I have ordered a phone upgrade over a week ago I have had the DPD couriers say they come to the house however they haven’t at all it my current phone is not working properly and it’s an important asset to me I understand your not the delivery company but when you guys promise a 48 hour window and it’s been 1 week and 3 days it takes the mick I would like some sort of compensation as it’s affecting my work

+11

Gemma M
iD Mobile Employee
Forum|Forum|11 days ago
June 4, 2026

Hi @Joconnell04,

Thanks for getting in touch and we’re really sorry to hear about the issues you’ve experienced with your delivery and the impact this is having on your work.

We completely understand how frustrating it is when a delivery doesn’t arrive within the expected timeframe, especially when the device is needed urgently.

As deliveries are handled by our courier partner, we don’t have direct control over their visit attempts or exact delivery routes, however we can absolutely help you look into what has happened with your order and raise this with the relevant team.

In terms of compensation, this would need to be reviewed in line with your order and delivery history, so we’d recommend contacting our Live Chat team who can investigate the delay in full and advise on what may be available in your case: https://www.idmobile.co.uk/live-chat

They’ll be able to check the tracking, confirm any attempted deliveries, and take the appropriate action for you.

Regards,

Gemma M

The iD Mobile Social Media Team

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