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Question

my phone is missing

  • July 16, 2026
  • 1 reply
  • 12 views

Dear Customer Suppor

I recently upgraded the phone on my contract, but I was unable to receive the delivery because I work from 9:00 am to 6:00 pm.

I tried to change the delivery options to a safe place or a neighbour, but DPD told me they couldn't do this because the parcel was sent with restrictions set by the sender. They advised me to contact iD Mobile. However, when I contacted iD Mobile, I was told to speak to DPD instead.

In the meantime, DPD made three delivery attempts. According to the tracking information, the parcel has now been marked as delivered or returned (I'm not sure which) to Currys in Nottingham, even though I live in London.

The tracking has shown "Delivered" for the last two days, but I haven't received any further updates or my phone.

Could you please investigate what has happened to my order and let me know how this can be resolved as soon as possible?

Kind regards,

 

 

 

 

 

 

1 reply

Hosai W
iD Mobile Employee
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  • iD Mobile Employee
  • July 24, 2026

Hi ​@KrzysztofL,

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,

Hosai