my upgrade phone was not delivered | iD Mobile Community
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my upgrade phone was not delivered

  • December 1, 2025
  • 2 replies
  • 48 views
R
Community Member

My upgrade phone was not delivered could I collect it from a store as DPD were trying to deliver it to a different address to the one I asked for it according to pictures they sent of somebody elses front door 

    2 replies

    JoeKing
    Silver Contributor
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    • JoeKing
    • Silver Contributor
    • December 2, 2025

    ​@reevo888  orders normally go to your billing address, for you not to receive your parcel and DPD claim to deliver it but at the wrong address would need to be investigated.

    Try the Live Chat here is the link clearing your browser's cache and cookies 9am to 8pm Monday to Friday

    In the message box type in, To speak to someone. 

    https://www.idmobile.co.uk/live-chat

    Or try sale's team +44 20 7139 1397

     

    Joe

    Android OS 15 - Nothing Phone 2, (Samsung Galaxy S 20 Ultra 5G Android 13) Here to help, I do have a life. 😉
    L
    iD Mobile Employee
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    • Lamiya C
    • iD Mobile Employee
    • December 2, 2025

    ​@reevo888 , I completely agree with what Joe mentioned,  if DPD has marked your parcel as delivered but to the wrong address, this definitely needs investigating. The quickest way to get this sorted is through Live Chat (available 9am to 8pm, Monday to Friday). Here’s the link:
    https://www.idmobile.co.uk/live-chat

    Lamiya

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