Hi ​@sjhun2 ,

Thank you for sharing all these details , I completely understand how frustrating this must be, especially when you need the phone for work. I’m really sorry for the inconvenience caused.
Here’s what I’ll do:

-Raise a priority check with our logistics team for your phone delivery.
-Confirm your SIM and iD Mobile number details so we can complete the port as soon as possible.

If you would like some further support with this, please get in touch via our Socials (Facebook or Instagram), Live Chat, Community or you can email us at socialqueries@idmobile.co.uk and outline the details of your query, we would love the opportunity to put things right.
 
Lamiya 
The iD Mobile Team

After contacting someone on live chat this morning, I was told ID had no idea when it would be in stock as the 20th Nov stock had gone. Ridiculous offered no compensation either just that I could wait or a refund… which takes 5 working days!!! I’m absolutely fuming never using ID again bad experience on bad experience 

Hi ​@sjhun2 ,

I’m really sorry to hear about your experience, I completely understand how frustrating this must be for you. We truly appreciate your patience and feedback.
Unfortunately, stock availability can change quickly, and I’m sorry we couldn’t meet your expectations this time.

If you’d like further support or to discuss this in more detail, please reach out via Facebook or Instagram, Live Chat, Community, or email us at socialqueries@idmobile.co.uk. We’d love the chance to put things right.

Lamiya