New phone delivery taking longer than expected

Forum|Forum|9 months ago
November 22, 2025
3 replies
145 views

Ordered an IPhone 16 plus a week or so ago, said they’d be in stock 20/11 and was told by support the phone would be delivered on the 20th as well as my phone number swapped from O2.

on the 19th, no sign of tracking and no sign of the phone on the 20th. Same again for today (21st).
no emails in junk or spam either. Very frustrated as I need this phone for work.

also annoyed as I entered my PAC code when I ordered the phone, but have been told I need to swap it over myself! Also should have apparently been sent an ID mobile number but no sign of that either….

Lamiya C

iD Mobile Employee

Hi @sjhun2 ,

Thank you for sharing all these details , I completely understand how frustrating this must be, especially when you need the phone for work. I’m really sorry for the inconvenience caused.
Here’s what I’ll do:

-Raise a priority check with our logistics team for your phone delivery.
-Confirm your SIM and iD Mobile number details so we can complete the port as soon as possible.

If you would like some further support with this, please get in touch via our Socials (Facebook or Instagram), Live Chat, Community or you can email us at socialqueries@idmobile.co.uk and outline the details of your query, we would love the opportunity to put things right.

Lamiya
The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

S

sjhun2Author

New Contributor

After contacting someone on live chat this morning, I was told ID had no idea when it would be in stock as the 20th Nov stock had gone. Ridiculous offered no compensation either just that I could wait or a refund… which takes 5 working days!!! I’m absolutely fuming never using ID again bad experience on bad experience

Lamiya C

iD Mobile Employee

Hi @sjhun2 ,

I’m really sorry to hear about your experience, I completely understand how frustrating this must be for you. We truly appreciate your patience and feedback.
Unfortunately, stock availability can change quickly, and I’m sorry we couldn’t meet your expectations this time.

If you’d like further support or to discuss this in more detail, please reach out via Facebook or Instagram, Live Chat, Community, or email us at socialqueries@idmobile.co.uk. We’d love the chance to put things right.

Lamiya

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.