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Question

New Upgrade Phone Not Delivered

  • June 23, 2026
  • 1 reply
  • 8 views

My upgrade phone was due to be delivered today but did not arrive, and DPD have advised I contact the sender (ID Mobile) to resolve the issue. Please see the attached picture for clarity. Thank you! 

 

1 reply

Anneline M
iD Mobile Employee
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  • iD Mobile Employee
  • June 25, 2026

Hi ​@Rmansoor

 

Thank you for reaching out. We’re sorry to hear that you have not received your upgrade order. 

 

I've just sent you a private message to help get this sorted.

 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

 

I'll speak to you there.

 

Thanks, 

Anneline