Community Member

New Upgrade Phone Not Delivered

3 replies
41 views

My upgrade phone was due to be delivered today but did not arrive, and DPD have advised I contact the sender (ID Mobile) to resolve the issue. Please see the attached picture for clarity. Thank you!

delivery

Anneline M

iD Mobile Employee

Hi @Rmansoor,

Thank you for reaching out. We’re sorry to hear that you have not received your upgrade order.

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,

Anneline

M

Michelle Lee

New Contributor

I have the same problem. Could someone from ID please contact me

Tashnieka D

iD Mobile Employee

Hi @Michelle Lee,

am sorry you are experiencing the same issue. Please contact us through one of our support channels so that a member of the team can access your account and look into this further.

Live Chat: https://www.idmobile.co.uk/live-chat

You can also send us a private message via: Facebook and Instagram.

The team will be happy to assist you.

Thanks,

Tashnieka
The iD Mobile Team