Skip to main content
Question

New Upgrade Phone Not Delivered

  • June 23, 2026
  • 3 replies
  • 34 views

My upgrade phone was due to be delivered today but did not arrive, and DPD have advised I contact the sender (ID Mobile) to resolve the issue. Please see the attached picture for clarity. Thank you! 

 

3 replies

Anneline M
iD Mobile Employee
Forum|alt.badge.img+4
  • iD Mobile Employee
  • June 25, 2026

Hi ​@Rmansoor

 

Thank you for reaching out. We’re sorry to hear that you have not received your upgrade order. 

 

I've just sent you a private message to help get this sorted.

 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

 

I'll speak to you there.

 

Thanks, 

Anneline


  • New Contributor
  • August 14, 2026

I have the same problem. Could someone from ID please contact me 


Tashnieka D
iD Mobile Employee
Forum|alt.badge.img+1
  • iD Mobile Employee
  • August 15, 2026

Hi ​@Michelle Lee,

 

am sorry you are experiencing the same issue. Please contact us through one of our support channels so that a member of the team can access your account and look into this further.

Live Chat: https://www.idmobile.co.uk/live-chat 

You can also send us a private message via: Facebook and Instagram.

The team will be happy to assist you.

 

Thanks,

Tashnieka
The iD Mobile Team