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No contact since sending in my phone for trade

Forum|Forum|18 days ago
January 24, 2026
2 replies
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Will_95
Community Member

I purchased a new phone plan recently and sent my old phone in for some money back. The phone has been delivered 10 days ago, but I have not been contacted regarding payment, or even return, so I have no phone, no payment and no method of contacting anyone.

Best answer by WelshPaul

Hi there @Will_95, as iD Mobile are not the trade-in team, they can’t give specific time-frames I’m afraid, as the trade-in team across iD Mobile is ran by Currys.

They will be in touch as soon as they can, apologies for the wait.

+26

WelshPaul
Platinum  Contributor
Answer
Forum|Forum|18 days ago
January 24, 2026

Hi there @Will_95, as iD Mobile are not the trade-in team, they can’t give specific time-frames I’m afraid, as the trade-in team across iD Mobile is ran by Currys.

They will be in touch as soon as they can, apologies for the wait.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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+5

Gemma M
iD Mobile Employee
Forum|Forum|18 days ago
January 25, 2026

Hi @Will_95,

We are so sorry to hear of the delay regarding your trade-in, however, as mentioned by @WelshPaul iD Mobile do not deal with trade-ins directly. Our trade-in service is provided by our sister company Currys. For any queries with this service or your trade in please contact TradeUpHelp@currys.co.uk.

Regards,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.