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Community Member
Guen
Community Member
September 16, 2026

No phone delivered

  • September 16, 2026
  • 1 reply
  • 11 views

Started contracr 9 Sept and my number has been ported over. But have not received my phone yet!! Dpd tracking says it's gone back to Curry's warehouse and does not give me option to book a delivery! Phoned ID customer services 4 times now and all give me different story but still no phone delivered!!

    1 reply

    iD Mobile Employee
    Marquerita T
    iD Mobile Employee
    September 17, 2026

    Hi ​@Guen.

     

    I'm really sorry to hear about this, that's a frustrating experience, especially after multiple calls with different information each time.

     

    We can arrange for the device delivery to be rescheduled.

     

    Please could you contact us directly via Live Chat: https://www.idmobile.co.uk/live-chat with your order details, and we'll get this sorted for you as quickly as possible.

     

     

    Thanks,

    Marquerita

    The iD Mobile Team

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