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Question

no pin when phone delivered

  • May 27, 2026
  • 0 replies
  • 3 views

Hi. I have multiple plans under my log in 

I have recently upgraded from SIM only to a phone contract because the previous phone has been broken.

When the delivery came today we couldn't give a pin because all the information is on the old phone which is completely unusable. So the package was returned.

Is there a way to update the email address on the plan being upgraded to a new email address so I will receive the delivery information and pin?