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New Contributor
June 10, 2026
Question

No redelivery details

  • June 10, 2026
  • 3 replies
  • 42 views

My delivery did not arrive and no delivery card,l 2 days ago, there is no update on redelivery attempt. I have no idea when this will be delivered and no DPD contact options

    3 replies

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    June 11, 2026

    Hi ​@Ribena1978

     

    Thank you for reaching out.

     

    We're sorry to hear that your delivery has not arrived and that you have not received any update regarding a redelivery attempt. We understand how frustrating this must be.

     

    As the delivery is being handled by DPD, we would recommend contacting them directly for the most up-to-date information regarding the status of the parcel and any redelivery arrangements.

     

    You can contact DPD using the following details:

    Phone: 0121 275 0500
    Tracking and support: www.dpd.co.uk

     

    If you have a tracking number, DPD should be able to provide further information on the whereabouts of the parcel and any next steps. If you need any assistance from iD Mobile you would need to contact via Live Chat

     

    Owethu

    New Contributor
    June 13, 2026

    Can I cancel this order please. DPD just tells me it is on way back to currys, I cannot speak to a human, just AI bot, it has been in Bridgewater DPD depot for 4 days now and I'm being charged for my new contract for a week now without receiving the goods. Please cancel my order under UK distance selling cooling off period and refund me costs incurred under the new contract 

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    June 13, 2026

    Hi ​@Ribena1978,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

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