Hi ​@Ribena1978, 

Thank you for reaching out.

We're sorry to hear that your delivery has not arrived and that you have not received any update regarding a redelivery attempt. We understand how frustrating this must be.

As the delivery is being handled by DPD, we would recommend contacting them directly for the most up-to-date information regarding the status of the parcel and any redelivery arrangements.

You can contact DPD using the following details:

Phone: 0121 275 0500
Tracking and support: www.dpd.co.uk

If you have a tracking number, DPD should be able to provide further information on the whereabouts of the parcel and any next steps. If you need any assistance from iD Mobile you would need to contact via Live Chat. 

Owethu

Can I cancel this order please. DPD just tells me it is on way back to currys, I cannot speak to a human, just AI bot, it has been in Bridgewater DPD depot for 4 days now and I'm being charged for my new contract for a week now without receiving the goods. Please cancel my order under UK distance selling cooling off period and refund me costs incurred under the new contract 

Hi ​@Ribena1978,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

We'll speak to you there.

Thanks,

Gemma M

The iD Mobile Social Media Team