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Question

Not in when phone delivered

  • June 30, 2026
  • 1 reply
  • 13 views
H
Community Member

I was at work when both the delivery email from DPD was sent to my email, and when the driver arrived at my door.  Now the delivery is listed as “Return to consignor has been requested” and I can not re-arrange a delivery.

My family were in but do not have access to my emails, so were unable to provide the PIN, and the driver told them they would re-deliver on Monday, which they did not do.

What can I do to get it sent back to me?

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • July 2, 2026

    Hi ​@Herts81,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

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