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Community Member
August 29, 2026
Question

old handset returned but no money received

  • August 29, 2026
  • 1 reply
  • 5 views

I sent the old handset in the packaging provided and stuck the address label on but I have had no notification that it has been received or reviewed and no money paid. I was quoted £110 for the handset. 

    1 reply

    Decembersangel72
    Gold Contributor
    Gold Contributor
    August 29, 2026

    Hi ​@RuthBailes 

    As most of us that help with questions within the iD Mobile Community are also customers we don’t have access to the details and so we can’t help you any further on here.

    Your best option is to contact an advisor via Live Chat to discuss this (The Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday and Sunday) :-

     https://www.idmobile.co.uk/live-chat

    When you contact the Live Chat :-

    Type ‘talk to a person’ in the dialogue box and this will bypass the unhelpful chatbot. 

    Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.
     

    You can also contact iD Mobile by sending a private message via their Socials (Facebook, X or Instagram)  

    iD Mobile social media accounts:-


    or email socialqueries@idmobile.co.uk.

    Good luck x


     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.