Community Member

old handset returned but no money received

1 reply
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I sent the old handset in the packaging provided and stuck the address label on but I have had no notification that it has been received or reviewed and no money paid. I was quoted £110 for the handset.

Decembersangel72

Gold Contributor

Hi @RuthBailes

As most of us that help with questions within the iD Mobile Community are also customers we don’t have access to the details and so we can’t help you any further on here.

Your best option is to contact an advisor via Live Chat to discuss this (The Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday and Sunday) :-

https://www.idmobile.co.uk/live-chat

When you contact the Live Chat :-

Type ‘talk to a person’ in the dialogue box and this will bypass the unhelpful chatbot.

Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.

You can also contact iD Mobile by sending a private message via their Socials (Facebook, X or Instagram)

iD Mobile social media accounts:-