Active Contributor

Question

one refund not paid

Forum|Forum|1 month ago
August 19, 2026
10 replies
66 views

Hi ,

following a website updating problem, I made multiple orders and was charged for extra phones and plugs . it took a long time to resolve and I was refunded for all monies apart from 1 plug (£19)

I have all the refund confirmation numbers - one of them is unpaid - but I’m not sure which one!

please can you help me resolve

Z

Zandile M

iD Mobile Employee

Hi @Knew

Thank you for getting in touch with us.

Thank you for bringing this to our attention. We are sorry to hear about the issues you experienced with your order and understand how frustrating this must have been.

Please send us a private message via our socials (Facebook or Instagram) so that we can investigate this issue for you.

Thank you,

Zandile

The iD Mobile Team

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K

KnewAuthor

Active Contributor

I am unable to message you - please advise another way to do this. Thank you

K

KnewAuthor

Active Contributor

Please advise how I can SPEAK to someone about this

I do not know which refund did not happen, but here are the possible numbers Ref no for refund [REMOVED]
[REMOVED]
[REMOVED]

[REMOVED]

Thank you in hope

M

Marquerita T

iD Mobile Employee

Hi @Knew.

Thank you for your post.

To look into this properly, we’ll need to access your account details.

Therefore, please contact us directly via live chat, https://www.idmobile.co.uk/live-chat, where an agent can verify your identity and check the status of these refunds for you.

Thanks,

Marquerita

The iD Mobile Team

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K

KnewAuthor

Active Contributor

K

KnewAuthor

Active Contributor

As you can see, live chat cannot help me either

Gemma M

iD Mobile Employee

Hi @Knew,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

We'll speak to you there.

Thanks,

Gemma M

The iD Mobile Social Media Team

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K

KnewAuthor

Active Contributor

Was hopeful this would be resolved following private messaging- was awaiting promised refund within time specified . Didn’t happen…

Gemma M

iD Mobile Employee

Hi @Knew,

I'm sorry to hear that the refund hasn't been received, especially after being advised that it would be issued within a specified timeframe.

As this is already being handled and you've been communicating via private messages, we'd recommend waiting for the outcome of the investigation and any further updates from the team dealing with your case.

We understand how frustrating it is when expected timescales aren't met, and we apologise for the inconvenience caused.

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

K

KnewAuthor

Active Contributor

Not responding to private messaging now too!