Hi ​@Knew 

Thank you for getting in touch with us. 

Thank you for bringing this to our attention. We are sorry to hear about the issues you experienced with your order and understand how frustrating this must have been.

Please send us a private message via our socials (Facebook or Instagram) so that we can investigate this issue for you.

Thank you,

Zandile 

The iD Mobile Team

I am unable to message you - please advise another way to do this. Thank you

Please advise how I can SPEAK to someone about this

I do not know which refund did not happen, but here are the possible numbers Ref no for refund 0000867924
0000867925
0000867926
0000867927

Thank you in hope

Hi ​@Knew.

Thank you for your post.

To look into this properly, we’ll need to access your account details.

Therefore, please contact us directly via live chat, https://www.idmobile.co.uk/live-chat, where an agent can verify your identity and check the status of these refunds for you.

Thanks,

Marquerita

The iD Mobile Team

As you can see, live chat cannot help me either

Hi ​@Knew,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

We'll speak to you there.

Thanks,

Gemma M

The iD Mobile Social Media Team