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only received my phone yesterday

  • June 5, 2026
  • 1 reply
  • 6 views
T
Community Member

I only received my phone. My new phone that I've taken out with you yesterday by delivery. When upon placing my order there was a significant amount of delay from your side which you did send me a 10 lb voucher for. But aside from that I then was going away. So I only received my phone yesterday by delivery. So my question is is there any waiver to my phone contract as I've still not set up I can't transfer my my number is not going to be transferred over until Monday now so yeah so unfortunately on the day that I did order and expecting my phone the next day I've now received it over well over a week 10 days 2 weeks since placing my order

    1 reply

    M
    iD Mobile Employee
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    • Michael Z
    • iD Mobile Employee
    • June 6, 2026

    Hi ​@Tche88y1 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks.

    Michael Z

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