New Contributor

Order appears to be missing

I ordered a 3rd contract with esim from ID yesterday morning. I have heard nothing from anybody

iD Mobile Employee

Hi @Billd2439,

We're sorry to hear that you haven't received any updates regarding your order yet.

Can we just check whether this was a SIM-only plan or a handset order that you placed?

Once we know which type of order it is, we'll be able to provide some more specific guidance on what you should expect and the next steps available.

Regards,

Gemma M

The iD Mobile Social Media Team

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