Community Member

Order Update (no further updates recieved after being told my new simwas areiving on wedensdy)

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I’ve received no further information on my order after having been told my order would be delivered between 8:40-11:40am by Royal Mail. I’ve had no updates since and have received an email from yourselves telling me my first bill will be taken on the 12th October. I will not be paying for a full month if I don’t receive my SIM card soon.

Gemma M

iD Mobile Employee

Hi @amyylouisse,

I’m sorry to hear that your SIM hasn’t arrived despite being given a delivery timeframe, especially as your first bill is already due to be collected.

Please contact our Live Chat team so they can check the order and arrange for a replacement physical SIM to be sent out. Alternatively, if your handset supports eSIM, they can assist with arranging an eSIM so you can get connected without waiting for another physical SIM to arrive.

https://www.idmobile.co.uk/live-chat

Regards,

Gemma M
The iD Mobile Social Media Team

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