I ordered a new phone from iD Mobile, but when the DPD delivery arrived, the parcel contained a portable charger instead of the handset I ordered.

I have raised this today with iD Mobile’s complaints and investigation team, and I have been told they now need time to investigate what has happened.

I’m mainly posting to ask whether anyone else has experienced the same or a similar issue - particularly receiving the wrong item, a charger/power bank, or finding that the phone was missing from the parcel.

I’d be really interested to know how iD Mobile handled it, how long the investigation took, and whether you eventually received a replacement or refund.

I have kept the packaging, delivery label and the portable charger, and I have photographs of everything.

Thanks in advance for any advice or experiences.