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Ethanr123
Community Member
October 20, 2025
Question

Payed upfront cost on a upgrade and awaiting delivery

Hello, I’ve payed the upfront cost on an Upgrade. The money has been taken and email received giving a confirmation but nothing further. I have attempted to use live chat on various phones/computers and even tried contact Caroline warehouse. Can anyone advise

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    2 replies

    WelshPaul
    Platinum 
Contributor
    WelshPaul
    Platinum 
Contributor
    October 20, 2025

    What phone did you order and was it ordered direct through iD Mobile?

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    andewhite
    Platinum 
Contributor
    andewhite
    Platinum 
Contributor
    October 21, 2025

    Perhaps the iD telephone sales team can advise on the status of your order, ​@Ethanr123. 

    Try 020 7139 1397 to speak to iD sales between 9am - 5pm.

    Forum member (non-iD).

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