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4 replies

Decembersangel72
Gold Contributor
Gold Contributor
July 19, 2025

Hi ​@Lozlav123 

You need to give more information other than ‘phone’ and ‘9’ for the Community to be able to help you.

So, if you need assistance then please include as much information as you can as to the problem you are encountering so that we know the type of advice you require.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
Tyler C
iD Mobile Employee
iD Mobile Employee
July 21, 2025

Hey there ​@Lozlav123, how may we help you today?

 

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
Bourne L. Liz
New Contributor
New Contributor
October 7, 2025

Hi I need help where is my new phone that I upgraded 

Tyler C
iD Mobile Employee
iD Mobile Employee
October 7, 2025

Hi theree ​@Bourne L. Liz, when did you order?

 

You should receive order confirmation within 24-hours of ordering, or, if we’re awaiting stock, you’ll receive a dispatch email once it’s been dispatched.

 

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.