Skip to main content
New Contributor
April 22, 2026
Question

phone being held at delivery depot was supposed to be delivered on the 14th

  • April 22, 2026
  • 3 replies
  • 28 views

My phone is being held at delivery depot due to unexpected issue in area since the 14th. Live chat keep saying they are raising the issue further and im still hearing nothing back

    3 replies

    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    April 22, 2026

    Hi ​@MissTiny,


     

    Thanks for your message, and I’m really sorry for the continued delay. I completely understand how frustrating it is when you’re not getting clear updates.
     

    As this relates to a delivery being held at the depot, we’ll need a few more details to check this properly for you.
    Please send us a direct message (DM) with your order details so we can look into this further for you.
     

    Once received, we can:
    • Check the exact status of your delivery
    • See why it’s being held
    • Chase the courier directly for an update or resolution
     

    We’re really sorry again for the lack of updates so far

     

    Lamiya

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    MissTinyAuthor
    New Contributor
    April 22, 2026

    Hi ​@MissTiny,


     

    Thanks for your message, and I’m really sorry for the continued delay. I completely understand how frustrating it is when you’re not getting clear updates.
     

    As this relates to a delivery being held at the depot, we’ll need a few more details to check this properly for you.
    Please send us a direct message (DM) with your order details so we can look into this further for you.
     

    Once received, we can:
    • Check the exact status of your delivery
    • See why it’s being held
    • Chase the courier directly for an update or resolution
     

    We’re really sorry again for the lack of updates so far

     

    Lamiya

    I am unable to private message you

    iD Mobile Employee
    April 24, 2026

    Hi ​@MissTiny 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks.

    Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.