phone being held at delivery depot was supposed to be delivered on the 14th

Hi ​@MissTiny,

Thanks for your message, and I’m really sorry for the continued delay. I completely understand how frustrating it is when you’re not getting clear updates.
 

As this relates to a delivery being held at the depot, we’ll need a few more details to check this properly for you.
Please send us a direct message (DM) with your order details so we can look into this further for you.
 

Once received, we can:
• Check the exact status of your delivery
• See why it’s being held
• Chase the courier directly for an update or resolution
 

We’re really sorry again for the lack of updates so far

Lamiya

I am unable to private message you

Hi ​@MissTiny 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Michael Z