phone being held at delivery depot was supposed to be delivered on the 14th

3 replies
29 views

My phone is being held at delivery depot due to unexpected issue in area since the 14th. Live chat keep saying they are raising the issue further and im still hearing nothing back

Lamiya C

iD Mobile Employee

Hi @MissTiny,

Thanks for your message, and I’m really sorry for the continued delay. I completely understand how frustrating it is when you’re not getting clear updates.

As this relates to a delivery being held at the depot, we’ll need a few more details to check this properly for you.
Please send us a direct message (DM) with your order details so we can look into this further for you.

Once received, we can:
• Check the exact status of your delivery
• See why it’s being held
• Chase the courier directly for an update or resolution

We’re really sorry again for the lack of updates so far

Lamiya

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

M

MissTinyAuthor

New Contributor

Hi @MissTiny,

Thanks for your message, and I’m really sorry for the continued delay. I completely understand how frustrating it is when you’re not getting clear updates.

As this relates to a delivery being held at the depot, we’ll need a few more details to check this properly for you.
Please send us a direct message (DM) with your order details so we can look into this further for you.

Once received, we can:
• Check the exact status of your delivery
• See why it’s being held
• Chase the courier directly for an update or resolution

We’re really sorry again for the lack of updates so far

Lamiya

I am unable to private message you

M

Michael Z

iD Mobile Employee

Hi @MissTiny

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.