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Community Member
Sallylouisel
Community Member
Oct 23, 2026 12:31 PM UTC

phone bot charging

Phone new in may and has had charging issue since

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    Oct 26, 2026 11:33 AM UTC

    Hi ​@Sallylouisel,

     

    I'm sorry to hear that your phone has been experiencing charging issues since May.

     

    As this appears to be a device-related issue, we'd recommend contacting the manufacturer directly. They'll be able to run through troubleshooting with you, assess whether the handset may be faulty, and advise on any warranty options that may be available.

     

    If you've already ruled out the charger and charging cable as the cause, it's especially worth having the device checked by the manufacturer.


    Regards,


    Gemma M
    The iD Mobile Social Media Team

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