Phone Delivery Delay

I ordered my phone on Monday (22/06/2026) and whilst it says next day delivery I’ve not even had a dispatch email sent to me yet. Is this normal?

iD Mobile Employee

Hi @Kenhenke86

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Zandile m

The iD Mobile Team

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