Phone not delivered - told order now cancelled

Forum|Forum|8 days ago
September 21, 2026
3 replies
24 views

As title says. Went onto the chat last week (over an hour!!) to be told someone would call to sort out. back on chat again today, told order cancelled, thats it. Any one any idea if this is correct or how to resolve without having to go through the whole order process again? Much obliged

Gemma M

iD Mobile Employee

Hi @marc8473,

I’m sorry to hear about the experience you’ve had trying to get this resolved.

Unfortunately, if the order has been cancelled, it would need to be placed again. I appreciate this isn’t ideal, especially after the time you’ve already spent trying to sort it out.

Please contact our Sales Team via Live Chat https://www.idmobile.co.uk/live-chat, and they’ll be able to assist you with placing a new order.

Regards,

Gemma M
The iD Mobile Social Media Team

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M

marc8473Author

New Contributor

Hi Gemma, thanks for replying.

I have only had the information from the live chat operator that this was cancelled, nothing has come through in writing anywhere. I’m reluctant to order another phone before i know the status. The live chat operators are less than helpful. I have been fed differing information and waited almost 15 minutes for a basic reply. fells like they are playing a game with people. Are they ever checked to see if they are messing people about. 1 hour i was on the chat thing only to be told someone would phone me back (never happened). I’ve scoured the site and unless its fraud there is no way to speak to a human, I guess the slightly lower prices are why we have such poor customer service.