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Community Member
September 19, 2026
Question

Query about an order

  • September 19, 2026
  • 1 reply
  • 20 views

Hi, I received this in an email. 
 

Hi William,

Thanks for choosing iD Mobile!

We're working on your order and you'll receive an email within the next 24 hours once it's been processed.

 

Does this mean that my order has been accepted and it’s just waiting to be dispatched? 

    1 reply

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    September 20, 2026

    Hi ​@Will1999, 

     

    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

     

    Owethu