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Question

retuned a new phone and promised a redund which hasnt come

  • February 27, 2026
  • 1 reply
  • 0 views
T
Community Member

I returned a new contract phone and was promised a refund by customer service of £25 which I’ve still not received 2 weeks later despite them saying - few days 

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • February 27, 2026

    Hi ​@Tania Louise ,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    I'll speak to you there.

     

    Thanks.

     

    Gemma M

    The iD Mobile Social Media Team

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