return old phone got sent back

2 replies
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hi i sent my old phone to be returned as part of buying new one...it was perfectly fine but got sent back no reason? can someone from ID MOBILE explain?

U

urz987Author

New Contributor

no replies lol

Lamiya C

iD Mobile Employee

Hi @urz987 ,

I’m really sorry to hear your phone was returned without any explanation.

In most cases, returns are handled by Currys as part of our trade-in or upgrade process. If a phone is sent back, it’s often due to one of the following:
-The device wasn’t unlocked properly
-It didn’t meet the trade-in condition requirements
-Or there was a label or system error with no diagnostic provided

To get this resolved, please contact our Live Chat team or reach out via Facebook, Instagram, or email us at socialqueries@idmobile.co.uk. We’ll be happy to investigate and explain why the phone was returned,and what the next steps are.

Kind regards,

Lamiya
iD Mobile Social Media Team

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