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New Contributor
October 9, 2025
Question

return old phone got sent back

  • October 9, 2025
  • 2 replies
  • 39 views

hi i sent my old phone to be returned as part of buying new one...it was perfectly fine but got sent back no reason? can someone from ID MOBILE explain? 

    2 replies

    urz987Author
    New Contributor
    October 29, 2025

    no replies lol 

    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    October 29, 2025

    Hi ​@urz987 ,

     

    I’m really sorry to hear your phone was returned without any explanation.

    In most cases, returns are handled by Currys as part of our trade-in or upgrade process. If a phone is sent back, it’s often due to one of the following:
    -The device wasn’t unlocked properly
    -It didn’t meet the trade-in condition requirements
    -Or there was a label or system error with no diagnostic provided

    To get this resolved, please contact our Live Chat team or reach out via Facebook, Instagram, or email us at socialqueries@idmobile.co.uk. We’ll be happy to investigate and explain why the phone was returned,and what the next steps are.


    Kind regards,


    Lamiya
    iD Mobile Social Media Team

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