return old phone got sent back | iD Mobile Community
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Question

return old phone got sent back

  • October 9, 2025
  • 2 replies
  • 22 views

hi i sent my old phone to be returned as part of buying new one...it was perfectly fine but got sent back no reason? can someone from ID MOBILE explain? 

2 replies

  • Author
  • New Contributor
  • October 29, 2025

no replies lol 


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  • iD Mobile Employee
  • October 29, 2025

Hi ​@urz987 ,

 

I’m really sorry to hear your phone was returned without any explanation.

In most cases, returns are handled by Currys as part of our trade-in or upgrade process. If a phone is sent back, it’s often due to one of the following:
-The device wasn’t unlocked properly
-It didn’t meet the trade-in condition requirements
-Or there was a label or system error with no diagnostic provided

To get this resolved, please contact our Live Chat team or reach out via Facebook, Instagram, or email us at socialqueries@idmobile.co.uk. We’ll be happy to investigate and explain why the phone was returned,and what the next steps are.


Kind regards,


Lamiya
iD Mobile Social Media Team