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Forest18
New Contributor
Oct 6, 2026 3:56 PM UTC

return scam phone

I only ordered a replacement SIM card but I received a brand new phone instead,I never purchased any new phone via id mobile app,so I need to post it to you, I was given an address to post it, could you please confirm if is the correct address?

Currys Returns Address:
{Removed}

As if I post the new phone to wrong address,I will have to pay for the phone and very high monthly payments 

Many thanks 

Guangli Qi 

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    Oct 8, 2026 4:34 PM UTC

    Hi ​@Forest18,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

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