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Razza
New Contributor
November 8, 2025
Solved

Sim only 14 days cooling off

  • November 8, 2025
  • 1 reply
  • 161 views

Hi, week or so ago I took out a new ID simo plan via mobiles.co.uk.

 

Was a customer of ID earlier this year on a different contract data speed where good in my local area, back before Three/Vodafone network merger and MOCN was a thing.

 

Data speed and consistency is horrendous in my area now so will most likely cancel within 14 days. 

 

Do I have to submit the request to cancel via cooling off to ID mobile or via the original retailer mobile.co.uk who is also owned by Currys like ID.

 

If I cancel within 14 days how do I get a pac code since I've already ported my number to ID and what to keep it.

    Best answer by WelshPaul

    Read the T&C’s:

    https://media.secure-mobiles.com/tandc/Mobiles_/Mobiles-returns-cancellation-and-exchange-policy-July22.pdf
     

    *If you have ported your number you need to contact your network provider to retain a PAC code.

    1 reply

    WelshPaul
    Platinum 
Contributor
    WelshPaulAnswer
    Platinum 
Contributor
    November 8, 2025

    Read the T&C’s:

    https://media.secure-mobiles.com/tandc/Mobiles_/Mobiles-returns-cancellation-and-exchange-policy-July22.pdf
     

    *If you have ported your number you need to contact your network provider to retain a PAC code.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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