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Sim only 14 days cooling off

Forum|Forum|1 month ago
November 8, 2025
1 reply
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Razza
New Contributor

Hi, week or so ago I took out a new ID simo plan via mobiles.co.uk.

Was a customer of ID earlier this year on a different contract data speed where good in my local area, back before Three/Vodafone network merger and MOCN was a thing.

Data speed and consistency is horrendous in my area now so will most likely cancel within 14 days.

Do I have to submit the request to cancel via cooling off to ID mobile or via the original retailer mobile.co.uk who is also owned by Currys like ID.

If I cancel within 14 days how do I get a pac code since I've already ported my number to ID and what to keep it.

Best answer by WelshPaul

Read the T&C’s:

https://media.secure-mobiles.com/tandc/Mobiles_/Mobiles-returns-cancellation-and-exchange-policy-July22.pdf

*If you have ported your number you need to contact your network provider to retain a PAC code.

+26

WelshPaul
Platinum  Contributor
Answer
Forum|Forum|1 month ago
November 8, 2025

Read the T&C’s:

https://media.secure-mobiles.com/tandc/Mobiles_/Mobiles-returns-cancellation-and-exchange-policy-July22.pdf

*If you have ported your number you need to contact your network provider to retain a PAC code.

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