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NeevJ
Community Member
September 9, 2026
Solved

slight delay email confusion + clarity

  • September 9, 2026
  • 1 reply
  • 21 views

Just a query, ordered an upgrade around 7:15 pm nd received an email saying that my order is slightly delayed. When will I actually get my phone or is it gonna delayed for an insane period of time. Thanks

    Best answer by Gemma M

    Hi ​@NeevJ,

     

    Thanks for your post.

     

    I'm sorry to hear that your upgrade order has been delayed.

     

    As we're unable to view order details from the Community, we'd recommend contacting our Customer Service Team via Live Chat so they can check the status of your order and provide an estimated delivery update.

     

    You can contact them here: https://www.idmobile.co.uk/live-chat

     

    They'll be able to confirm whether the delay is due to stock availability, order processing, or another issue.

    Regards,

     

    Gemma M
    The iD Mobile Social Media Team

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma MAnswer
    iD Mobile Employee
    September 10, 2026

    Hi ​@NeevJ,

     

    Thanks for your post.

     

    I'm sorry to hear that your upgrade order has been delayed.

     

    As we're unable to view order details from the Community, we'd recommend contacting our Customer Service Team via Live Chat so they can check the status of your order and provide an estimated delivery update.

     

    You can contact them here: https://www.idmobile.co.uk/live-chat

     

    They'll be able to confirm whether the delay is due to stock availability, order processing, or another issue.

    Regards,

     

    Gemma M
    The iD Mobile Social Media Team

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