slight delay email confusion + clarity

1 reply
25 views

Just a query, ordered an upgrade around 7:15 pm nd received an email saying that my order is slightly delayed. When will I actually get my phone or is it gonna delayed for an insane period of time. Thanks

Gemma MAnswer

iD Mobile Employee

Hi @NeevJ,

Thanks for your post.

I'm sorry to hear that your upgrade order has been delayed.

As we're unable to view order details from the Community, we'd recommend contacting our Customer Service Team via Live Chat so they can check the status of your order and provide an estimated delivery update.

You can contact them here: https://www.idmobile.co.uk/live-chat

They'll be able to confirm whether the delay is due to stock availability, order processing, or another issue.

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.