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Mian Kashif
Active Contributor
Mian Kashif
Active Contributor
September 28, 2025
Solved

Termination in cool off

I have ordered a new sim for my friend. It was not working at his location fine. It was active for 2 days didn't used it. Cancelled the contract. Still it says your bill be generated after one month and you have to pay the charges as the sim was active. Does it makes sense ? How much will be the bill in this scenario please.

    Mian Kashif
    Mian KashifAnswer
    Active Contributor
    September 28, 2025
    ID TEAM
    "I’ve processed your return, and your Pay Monthly contract will be disconnected within 10 minutes. Your SIM will convert to Pay As You Go, in case you decide to continue using it. If you’d like to switch to another network, you can request a PAC. If you no longer wish to use the SIM, please cut it in half and dispose of it.
    . Important to note: -
    You’ll be liable for charges up until the return date. -
     
    Please keep your Direct Debit active, as we’ll refund any overpaid charges within 5 working days.
     
    Can you please confirm you understand all the information I have provided?'
    View in thread

    5 replies

    Kash M
    iD Mobile Employee
    Kash M
    iD Mobile Employee
    September 28, 2025

    Hi ​@Mian Kashif,

    Welcome to the Community!

    If you ordered a contract and wanted to cancel it by processing a return you would need to contact us for a return.

    However if the contract has been disconnected within contract terms without a return you would be liable for the termination.

    If the order is in your name we can check the account, please let us know if you are the account holder and we can PM you.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Mian Kashif
    Active Contributor
    Mian KashifAuthor
    Active Contributor
    September 28, 2025

    Yes, Contacted ID,They said they have cancelled it. But wait for the next bill. The sim is active for 2 days and are liable for charges. Sim received on 25 Sep activated on 26 Sep late evening Closed on 28 Sep late evening.

     

    Mian Kashif
    Active Contributor
    Mian KashifAuthorAnswer
    Active Contributor
    September 28, 2025
    ID TEAM
    "I’ve processed your return, and your Pay Monthly contract will be disconnected within 10 minutes. Your SIM will convert to Pay As You Go, in case you decide to continue using it. If you’d like to switch to another network, you can request a PAC. If you no longer wish to use the SIM, please cut it in half and dispose of it.
    . Important to note: -
    You’ll be liable for charges up until the return date. -
     
    Please keep your Direct Debit active, as we’ll refund any overpaid charges within 5 working days.
     
    Can you please confirm you understand all the information I have provided?'
    Tyler C
    iD Mobile Employee
    Tyler C
    iD Mobile Employee
    September 29, 2025

    Hi there ​@Mian Kashif, you are liable for the time the line-rental is opened for, that’s correct.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Mian Kashif
    Active Contributor
    Mian KashifAuthor
    Active Contributor
    December 10, 2025

    ID team told that Sim is Still Active, This Chat thread is not complete and we haven't received any requests for termination. Its really difficult to find out that what's going ON. The agent hasn't made any notes that the connection termination requests received. They have denied. 

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