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Community Member
Sw22273
Community Member
September 14, 2026

Undelivered upgrade phone

Hi. 

 

I haven't received my upgrade phone despite it saying it has been delivered, can you please advise me of the next steps

    1 reply

    iD Mobile Employee
    Marquerita T
    iD Mobile Employee
    September 16, 2026

    Hi ​@Sw22273.

     

    Thank you for your post. I am sorry to hear your upgrade hasn't arrived despite showing as delivered.

     

    To get this resolved, please contact the point of sale directly, as they'll be able to open an investigation with DPD on your behalf to track down what's happened to the parcel.

     

    Thanks,

    Marquerita

    The iD Mobile Team

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