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New Contributor
September 15, 2025
Solved

Upfront payment not refunded after return

  • September 15, 2025
  • 3 replies
  • 89 views

Return of phone was Thursday 4th, my plan looks to have gone back to the old one but I've had no refund.

    Best answer by Geluk

    Raise issue using CHAT:

    https://www.idmobile.co.uk/live-chat

    3 replies

    AdamRAuthor
    New Contributor
    September 16, 2025

    I've also been charged the full amount for this month even though the upgrade was returned.

    Geluk
    Silver Contributor
    GelukAnswer
    Silver Contributor
    September 16, 2025
    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    September 17, 2025

    Hi there ​@AdamR, we hope that ​@Geluk was able to help, and you managed to contact our live-chat.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.