Upfront payment not refunded after return | iD Mobile Community
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Upfront payment not refunded after return

  • September 15, 2025
  • 3 replies
  • 37 views

Return of phone was Thursday 4th, my plan looks to have gone back to the old one but I've had no refund.

Best answer by Geluk

Raise issue using CHAT:

https://www.idmobile.co.uk/live-chat

3 replies

  • Author
  • New Contributor
  • September 16, 2025

I've also been charged the full amount for this month even though the upgrade was returned.


Geluk
Silver Contributor
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  • Silver Contributor
  • Answer
  • September 16, 2025

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • September 17, 2025

Hi there ​@AdamR, we hope that ​@Geluk was able to help, and you managed to contact our live-chat.

 

Thanks,

Tyler