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Upfront payment not refunded after return

  • September 15, 2025
  • 3 replies
  • 51 views
A
New Contributor

Return of phone was Thursday 4th, my plan looks to have gone back to the old one but I've had no refund.

Best answer by Geluk

Raise issue using CHAT:

https://www.idmobile.co.uk/live-chat

    3 replies

    A
    New Contributor
    • AdamR
    • Author
    • New Contributor
    • September 16, 2025

    I've also been charged the full amount for this month even though the upgrade was returned.

    Geluk
    Silver Contributor
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    • Geluk
    • Silver Contributor
    • Answer
    • September 16, 2025

    Raise issue using CHAT:

    https://www.idmobile.co.uk/live-chat

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      Tyler C
      iD Mobile Employee
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      • Tyler C
      • iD Mobile Employee
      • September 17, 2025

      Hi there ​@AdamR, we hope that ​@Geluk was able to help, and you managed to contact our live-chat.

       

      Thanks,

      Tyler

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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