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Upfront payment not refunded after return

Return of phone was Thursday 4th, my plan looks to have gone back to the old one but I've had no refund.

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GelukAnswer

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Raise issue using CHAT:

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AdamRAuthor

New Contributor

I've also been charged the full amount for this month even though the upgrade was returned.

GelukAnswer

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Raise issue using CHAT:

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iD Mobile Employee

Hi there @AdamR, we hope that @Geluk was able to help, and you managed to contact our live-chat.

Thanks,

Tyler

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